In New York, like in lots of cities, you can call 3-1-1 for help with city services, but there's lots of things that people call in for that operators don't have answers for. And so they improvise.
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Seth Freed Wessler reports on people going the opposite direction over the US/Mexico border. Each year hundreds of thousands of people are deported from the US to Mexico — tens of thousands more choose to leave on their own — and lots of them make the journey after years and years living in the states.